Return and Refund Policy
We sincerely hope you’re delighted with your purchase from Keva Lifestyle. However, if you’d like to return an item, please follow the steps outlined below.
1. Eligibility
- Returns are accepted within 14 days of receiving your order.
- Items must be sent back in their original packaging, with all tags attached, and in unused, unwashed, and undamaged condition.
- Archive Sale items are final sale and cannot be returned; however, size exchanges are allowed.
2. How to Return
- To start a return, please email our customer support team at [email protected] with your order details, the item(s) you wish to return, and your reason for returning them.
- Our team will provide guidance and share the return shipping instructions with you.
3. Shipping Your Return
- Customers are responsible for covering postage and insurance costs for returned items. Keva Lifestyle is not liable for parcels that are lost or not received.
- We recommend using a trackable shipping service to ensure safe delivery.
- Please make sure the items are securely packaged to avoid damage during transit.
4. Refunds
- Once your return has been received and inspected, your refund will be processed using the original payment method.
- Refunds are typically issued within seven days of receiving the returned item.
If you have any questions or need help with your return, please don’t hesitate to contact our customer support team.
— Keva Lifestyle